Question 1

What makes Radium different from other digital payment platforms?

Accepted Answer

Location, location, location—and anonymity! Unlike traditional cashless payment apps which requires users to connect through usernames, phone numbers, or QR codes, Radium uses patented GPS-based technology (https://www.radiumpayments.com/about/patent)to connect payers and recipients based on proximity—no personal information required.

This approach ensures that payments are completely anonymous, offering a unique level of privacy not available with other mobile payment apps. Radium’s innovative design delivers a fast, secure, and seamless payment experience, prioritizing user privacy while eliminating the need to publicly share transaction details or user information.

Question 2

What is the difference between a Radium Payer and Recipient?

Accepted Answer

A Radium payer sends payment to a Radium recipient, while a Radium recipient seeks payment.  The profiles of payers are never shown to nearby users, while the profiles of recipients are shown to all nearby users.  All users, regardless of user type, can send a payment to a Radium recipient, but only recipients can receive payments.

To learn more about the different between Radium payers vs. recipients, check out our blog!(https://www.radiumpayments.com/post/navigating-radium-payments-payers-vs-recipients)

Question 3

How does Radium ensure my anonymity?

Accepted Answer

Radium was developed to prioritizes a traditional gratuity experience and user privacy.  Our patented technology connects users via their mobile GPS and only displays nearby recipients who seek payment. Payer profiles are not shown to nearby users and remain entirely anonymous. After each transaction, a record is shared with only the payer and recipient and includes the usernames, time, and transaction location.

Question 4

Does it cost anything to use Radium?

Accepted Answer

Radium is free to download, with no monthly charges. Sending tips from your Radium wallet incurs no cost. However, recipients face a 3% fee from their tipped amount. Users not fully verified are charged a small 25-cent fee in addition to their tip. For any payment fee inquiries, feel free to contact our support team at support@radiumpayments.com. We're here to assist you!

Question 5

Can I change my User Type from a Payer to Recipient or vice versa?

Accepted Answer

Absolutely! Users can change their user type in a few simple steps: go to Settings and select User Type.  To become a recipient, users must complete a few extra steps including uploading a profile picture, adding a description of services, and inputting a few more personal details to verify their identity with us.  After completing these steps, users can easily switch between payer and recipient based on their payment and visibility preference.

Question 6

Is linking my bank account required at sign-up?

Accepted Answer

No, it is not required! Users can sign-up for Radium, explore nearby recipients, and enjoy the app without linking their bank account.   If you wish to link, change or delete your bank account, simply go to Settings and select Funding Preferences.  Linking your bank account is necessary to send funds to Radium recipients. If you would like to become a recipient and receive funds using Radium, you will have to complete a few extra steps to verify your identity with us.

Question 7

Are there limits on the amount users can send to a Radium Recipient?

Accepted Answer

Payment limits vary based on user identity verification. All recipients must be verified to receive payment, and therefore are only limited based on the amount in their Radium wallet.  Payers without verified identities, who do not have Radium wallets, have a spending limit of $25 per day.

Question 8

How do I move my money from my Radium wallet to my bank account?

Accepted Answer

With Radium, we make sure you have complete control over your money.  You can send money from your Radium wallet to a linked bank account anytime, at no charge.  Standard transfers take 1-5 business days.

Question 9

Why do I not have a Radium wallet?

Accepted Answer

Radium wallets are only for users who have verified their identity with us.  All Radium recipients, who are required to verify their identity, have a Radium wallet and avoid the 25-cent payment processing fee per transaction when they want to send a payment. Payers who only link their bank account are not fully verified and therefore do not have access to a Radium wallet.   If you are a payer and would like to have a Radium wallet, you can go to Settings and select User Type to change from payer to recipient.

Question 10

How do I contact customer service?

Accepted Answer

At Radium, customer service is a top priority.  If you have any questions or concerns regarding our app, you can contact our customer service support team at support@radiumpayments.com.(mailto:support@radiumpayments.com) If you prefer to communicate via social media, you can also contact us via Instagram or Facebook. We monitor our communications closely and will respond to your inquiry as quickly as possible. Finally, we recommend checking out our FAQ page on our website, which covers common questions.

STAY GENEROUS
Download Radium for Free Today

GET IN TOUCH

FOLLOW

PARTNER WITH US

STAY GENEROUS Download Radium for Free Today

GET IN TOUCH

FOLLOW

PARTNER WITH US

STAY GENEROUS
Download Radium for Free Today